Exchange & returns — Lucienne
Changed your mind? Send it back unworn, with its certificate and box, within 14 days.
Exchange & returns
Within 14 days of delivery, for unworn pieces with their certificate and box. Message us your order number on WhatsApp and the courier collects it.
- Pickup costs EGP 75, free if the piece is faulty
- Refunds land within 5 business days
- Engraved and custom pieces can't be returned
Ring resizing
We resize any ring once, free, within 30 days of delivery.
Faults
Tell us within 48 hours with a photo. We repair, replace or refund in full, shipping included.